ITIL® exams and certifications
Today, knowledge of the ITIL approach is often a basic expectation, while official certifications clearly demonstrate professional preparedness.
The current direction of development is represented by ITIL (Version 5), which is aligned with modern digital operations and focuses on value creation, end-to-end thinking, and the role of artificial intelligence.
Changes to IT operations exams - ITIL®, PRINCE2®
- From 1 July 2022, the ITIL® 4 Managing Transition Professional exam will also be discontinued.
- From 1 February 2022, in-person paper-based exams were discontinued; exams are currently available only in an online proctored format. They can still be requested from Training360 Kft. as exam vouchers.
- Each purchased exam includes a publication containing the knowledge required for that exam.
ITIL (Version 5) certification system
The ITIL (Version 5) certification system provides a unified and transparent development path.
The system is structured as follows:
- ITIL Foundation (Version 5) - entry level
- ITIL Practice Manager (Version 5) - operational management
- ITIL Managing Professional (Version 5) - complex service and product management
- ITIL Strategic Leader (Version 5) - strategic and leadership level
- ITIL Master - highest level
The certifications build on each other and support professional development at operational, tactical, and strategic levels.
ITIL Foundation (Version 5)
ITIL Foundation (Version 5) is the entry point for all participants.
During the course, participants understand:
- the foundations of digital product and service management
- how value creation works
- the role of collaboration and governance
- the principles of continual improvement
The Foundation certification is a prerequisite for moving forward in any further professional direction.
ITIL (Version 5) professional paths
ITIL Practice Manager (Version 5)
Focuses on operational management. It covers the practices required for daily service delivery, support, and stable operations.
To obtain the certification, after completing ITIL Foundation, participants must complete one selected practice specialization module covering 5 specific practices. In addition, successful completion of the ITIL Transformation module is also required.
The exams typically focus on applying practices, interpreting operational situations, and decision-making skills.
ITIL Managing Professional (Version 5)
Develops complex service and product management capabilities. It helps participants understand how effective digital services can be created, operated, and improved.
To obtain the certification, the following modules must be completed:
- ITIL Product
- ITIL Service
- ITIL Experience
- ITIL Transformation
The purpose of the exams is to assess whether the candidate can coordinate different operational areas and ensure value creation in a complex environment.
ITIL Strategic Leader (Version 5)
Focuses on the strategic and leadership level. It shows how digital operations fit into organizational strategy and how they can be supported at the governance level.
To obtain the certification, the following are required:
- ITIL Strategy
- ITIL Transformation
The exams measure strategic thinking, decision-making ability, and understanding of governance and business alignment.
ITIL Master
ITIL Master is the highest-level certification. It can be obtained by professionals who complete all three professional paths.
The Master level is not a traditional test exam, but a complex, practice-based assessment. Candidates must prove through real examples that they can apply and adapt the ITIL approach in complex organizational environments.
The certification confirms deep professional experience and practical application capability.
The role of ITIL 4 in the migration
ITIL® 4 remains a relevant foundation, but for new entrants, ITIL (Version 5) courses are now the primary direction.
ITIL® 4 courses are justified when:
- the candidate already has an ITIL® 4 certification
- their goal is to use the transition opportunities
- they want to reach ITIL (Version 5) level in the fastest and most efficient way possible
Exams and practical information
ITIL exams can be taken online at flexible times. The exams are delivered in an online proctored environment provided by PeopleCert®. Prior registration is required to request an exam voucher. Each exam includes official digital learning material containing the required knowledge.
Mock exam
PeopleCert® official mock exams provide an opportunity to become familiar with the exam environment and support preparation.
Benefits:
- practice opportunity before the live exam
- focus on critical topics
- familiarity with the exam environment
- reduced exam anxiety
- improved time management
After the exam, a detailed evaluation is available.
Take 2 - exam retake option
The Take 2 option allows the exam to be retaken if the first attempt is unsuccessful.
Benefits:
- security and peace of mind during the exam
- up to 6 months of preparation time
- lower retake cost
- flexible scheduling
Important: the Take 2 option must be requested when purchasing the exam.