ATMVEZ-KOMM
Leadership communication training
Description
Without communication, people are unable to act in concert towards a common goal. Mintzberg proved that there is no leadership without communication. In other words, that all leadership roles are related to communication, and that verbal communication makes up the vast majority of leadership work. Good communication is therefore essential for managerial and leadership work. If managers are indeed people who do their work with the help and guidance of others, they must communicate, otherwise their work will be hindered. Thus, it can be concluded that communication is the most important leadership skill, which is the basis for and influences all the others. Organizations need leaders with good communication skills who can motivate, instruct and advise people, build effective teams, negotiate well, develop the potential of their staff and relate well to people at all levels of the organization.
Outline
Principles and practice of dealing with people
Outline (PDF)- Basic psychological factors in communication
- Principles and effectiveness of manager-employee communication
- Awareness of the basic communication model - responsibilities of the parties involved in communication
- Awareness of factors that interfere with communication
- Reception and transmission of information, flow of information
- Establishing information paths and channels - Communication at the top level
- Purpose, principles and basic concepts of management communication
- How managerial communication is used depending on the purpose
- Verbal and non-verbal tools of communication
- The role of empathy in managerial communication
- Criteria for effective managerial communication
- Characteristics of 1-way and 2-way communication
- Principles of manager-employee communication and the effectiveness of instruction
- Instruction methodology
- Basic rules for effective task assignment
- Factors that enhance and inhibit the effectiveness of communication
- Increasing personal communication effectiveness through practical experience
- The pendulum of communication skills
- Mastering communication techniques for intra-group and manager-subordinate cooperation
- Listening and questioning techniques
- Rules and framework for effective feedback
- Feedback methods adapted to content and people
- Feedback on staff performance
- Conducting performance appraisal interviews
- Setting and measuring development objectives