Business communication training

• How can non-verbal communication tools be made aware?
• Why is feedback important?
• What is active listening?

The aim of the training is to provide the knowledge and tools necessary for effective and efficient communication, given the nature of the workplace and organisational positions. The training will provide information and skills that can be applied to contribute effectively to successful business performance.

The programme is recommended for anyone who communicates with colleagues within the organisation or with customers outside the organisation.

Basics of effective business communication

• The increased role of communication in the life of the organisation and the individual
• The importance of communication channels
• Characteristics of communication
• Collaboration and communication
• Awareness of the impact of communication on performance

Personal communication

• Awareness and conscious use of verbal and non-verbal communication tools
• The role of non-verbal communication and body language
• Planning communication

Factors that enhance and inhibit personal communication

• Factors that make communication difficult
• The inhibiting/distorting effect of our personal filtering mechanisms on the communication process
• Analysis of factors that enhance and inhibit the effectiveness of communication
• Identifying personal strengths and areas for improvement
• Increasing personal communication effectiveness through practical experience

Factors affecting communication effectiveness

• Attention
• Concentration
• Selectivity
• Characteristics of one-way and two-way communication
• Characteristics of oral and written communication
• Principles of effective oral and written communication
• The role of questioning techniques for effective communication

The role of active listening and feedback in effective communication

• Mirror of truth (cues and feedback)
• Communicating at the same level
• Use of partner language