Microsoft Outlook - Effective digital communication

The course aims to familiarise users with Microsoft Outlook features, e-mail and other advanced teamwork support features. The course will provide a comprehensive knowledge from basic to advanced level.

The course is available for all software versions (2010, 2013, 2016, 2019, O365).

Outlook management interface

• Outlook window structure (Navigation window, Reading window, Taskbar, People window), customization, Reading view
• Menu Bar (Location Sensitive Tabs, Collapse, Customize)
• Access commands with the Show function
• Using and customising the quick access toolbar
• The File menu (Backstage view), Information, Print, Options

Create and send messages

• Addressing a new message, Email efficiency tips
• New feature: the usefulness and functionality of the @ sign for addressing recipients
• Message writing, formatting, messaging parameters (tracking settings)
• Attaching a file attachment, attaching recently opened documents from the Ribbon
• Sending a message, recalling a sent message
• Creating and using signatures
• Quick operations (setting, creating a new quick operation) - multi-step operations with one click
• Setting up automatic replies (out of house)

Inbox management

• Read message, read attachment in the Viewer, mini-scroll to display images
• Sort low priority messages with the Reviewers function
• Manage junk mail, reply to mail, forward mail
• Display mails sorted by subject (remove repetitive mails, ignore subject related mails)
• Sort mail into folders, categorise mail, colour-code mail
• Reading window, Message list, faster reply options in the message list,
• Flag messages using the message list

Search and filter

• Filtering mails
• Effective use of instant search
• Entering complex search terms
• Using search folders

Maintaining your mailbox

• Busy indicator in Backstage view and status bar
• Mailbox maintenance - check size, search for large items, empty deleted items folder
• Archiving (set automatic archiving, manual archiving, search for archived items)

Automated mail handling with rules

• Create rules (specify conditions, specify action, define exceptions)
• Rules management (order, enable/disable, edit, delete)

Calendar

• Calendar views
• Creating a calendar entry (setting appointment, recurring entry, reminder)
• Send calendar data by e-mail
• Give permission to manage your calendar, manage group calendars
• Organise meetings (search for available dates in the Schedule view, room finder)
• New feature: pre-upload file attachment for Skype for Business meetings
• Invitee responses, calendar (occupancy) preview to facilitate the invitee's decision

Contacts list

• Add and edit contacts
• Create groups instead of distribution lists
• Sending an appointment

Managing tasks

• Creating, assigning, tracking tasks

Computer and Windows skills and practice. Previous experience in word processing and internet management is an advantage but not required.