New MarsLander® Business Simulation

The key to effective service management is Agile, ITIL®, DevOps and Lean, teamwork and the ability to respond quickly to business needs. During the 1-day business simulation, participants will be able to test themselves in an exciting simulated environment using the learning-by-doing method, which will help to translate theoretical knowledge into practice, making it easier to understand and master operational patterns that are highly applicable in the day-to-day work of a company.

How can simulation be used?

Simulation is a powerful tool for stimulating new ways of thinking, for IT and other collaborative areas of the organisation. It helps to communicate more effectively and to help employees understand how they can improve their current ways of working from traditional service management to more agile and transparent service management.

The MarsLander® simulation is also available with our ITIL 4 training:

• ITIL® 4 Foundation course with simulation

The questions answered in the simulation:

• How can both operational speed and quality of service be improved?
• How can value be created for the business and the customer?
• How to create Agile and Lean teams?
• How to improve team performance?
• How can we create Agile and Lean teams, how can we create Agile and Agile teams, how can we create Agile and Lean teams, how can we create Agile and Lean teams?
• How do we integrate our suppliers?
• How to work more closely and effectively with developers?
• How do we continuously improve our services?
• How to be a more flexible service organisation, responsive to rapid change?
• How to be customer oriented and think with the customer in mind?
• How to achieve efficient work planning and reduce rework?
• How can we increase staff and customer satisfaction?

The interactive training course

The simulation consists of 3 rounds, each of which is based on the SPACE-Y Space Centre's MarsLander mission mission. These are implemented in sprints (timeboxing), as known from Agile.

• Round I - Preparation, launch and rendezvous with comet Hardy IV (2 sprints)
• Round II - Head for Mars, take remote images (2 sprints)
• Round III - Landing, exploring the surface of Mars (3 sprints)

Who is it for?

• IT staff who want to make their service-oriented work more efficient in the future.
• IT managers and team leaders who can learn how to help their staff become high-performing teams.
• For development teams to learn how to work with IT operations teams.
• For the business side, who can experience how their role is changing as they embark on a journey to work according to the new Agile and Lean methodologies.

No prior qualifications required. ITIL Foundation level service management, Agile knowledge an advantage.