New ITIL® (Version 5) Foundation Bridge course + exam

The ITIL 5 Bridge course is designed for professionals who already hold an ITIL 4 Foundation certificate and would like to quickly transition their knowledge to the ITIL 5 environment.

The ITIL 5 Bridge course is only half a day, allowing you to gain up-to-date knowledge with minimal time investment.

Course date: April 22, 2026, 2:00 PM – 5:00 PM

Limited-time bonus offer! The first 25 registrants will receive a free Take2 option and an ITIL 4 overview study material as a complimentary bonus with the ITIL 5 Bridge course.

• IT leaders and middle managers
• CIOs, IT directors, and leaders responsible for digital transformation
• ITSM, Service Management, and Product Management professionals
• Project managers and program managers
• Professionals working in DevOps, Agile, or Lean environments
• Employees of service providers and managed IT operations organizations
• Digital product professionals (Product Owners, Product Managers)
• Professionals working in governance, compliance, and risk management
• Consultants and organizational development specialists

It is also suitable for professionals who:

• do not wish to attend the full two-day ITIL v5 Foundation course
• would like to understand how the new ITIL integrates with AI-driven operations
• work in digital product- and service-oriented environments
• would like to strategically connect IT with business value creation

• The evolution of IT service management
• What has changed in the digital world since ITIL 4
• The role of ITIL in modern technology environments
• The structure of ITIL 5

• The role of the four dimensions in product and service management
• Organizations and People – organization and people
• Value Streams and Processes – value streams and processes
• Information and Technology – information and technology
• Partners and Suppliers – partners and suppliers

• How value creation has evolved
• Digital products and platforms
• Service relationships
• Value co-creation

Introduction to the new ITIL v5 model:

• Discover – identifying needs and opportunities
• Design – designing the service or product
• Acquire – acquiring resources and technology
• Build – developing the product or service
• Transition – moving into live operation
• Operate – day-to-day operations (BAU)
• Deliver – service delivery
• Support – service support

• Guiding Principles – the guiding principles of ITIL
• Governance – direction and accountability structures
• ITIL Value Chain – how value is created through activities
• Practices – ITIL management practices
• Continual Improvement – ongoing improvement

• What is a value stream?
• Value streams in digital organizations
• Value Stream Mapping
• Value Stream Management
• Managing and optimizing value streams

• Organizational development
• Applying ITIL in practice
• Professional development
• ITIL career paths
• AI and automation
• Modern operating models

To participate in the ITIL Foundation Bridge (Version 5) course, participants must hold one of the following certifications:

• ITIL® 4 Foundation certification
• Any higher-level ITIL® 4 certification

The following certifications are not considered sufficient prerequisites:

• ITIL 4 Cloud
• ITIL 4 Sustainability

The ITIL Foundation Bridge (Version 5) course builds on existing ITIL 4 knowledge and focuses exclusively on the new, updated, or extended concepts introduced in the ITIL (Version 5) framework. Elements of the ITIL 4 Foundation syllabus that remain unchanged are not covered during the course.

Additionally, the following experience is beneficial:

• Knowledge of IT service management
• Experience in IT operations, project management, or digital product development
• Basic English language skills (the exam is currently available only in English)

The course is delivered in Hungarian, while participants receive English-language course materials and a glossary of terms.