New ITIL® (Version 5) Foundation Bridge course + exam

The ITIL 5 Bridge course is designed for professionals who already hold the ITIL 4 Foundation certification and would like to quickly transition their knowledge to the ITIL 5 environment.

The course is half-day, allowing you to gain up-to-date knowledge with minimal time investment.

The ITIL® Foundation Bridge (Version 5) course introduces participants to the key concepts of digital product and service management that were not included in the ITIL 4 Foundation syllabus, and establishes a shared professional language to support effective collaboration within organizations.

The course provides an overview of the ITIL (Version 5) framework, including updates and extensions to the core models as well as the most important foundational concepts. It also demonstrates how these elements can be used to create, deliver, and continually improve products and services.

The ITIL Foundation Bridge (Version 5) enables participants to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services.

The training also explores how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and modern ways of working—while remaining flexible enough to adapt to different organizational environments and maturity levels.

Course date: April 22, 2026, 9:00–13:00

Limited-time bonus offer! The first 25 participants will receive a free Take2 exam option and an ITIL 4 refresher material as a complimentary bonus with the ITIL 5 Bridge course.

• IT leaders and middle managers
• CIOs, IT directors, and leaders responsible for digital transformation
• ITSM, Service Management, and Product Management professionals
• Project managers and program managers
• Professionals working in DevOps, Agile, or Lean environments
• Employees of service providers and managed IT operations organizations
• Digital product professionals (Product Owners, Product Managers)
• Professionals working in governance, compliance, and risk management
• Consultants and organizational development specialists

It is also suitable for professionals who:

• do not wish to attend the full two-day ITIL v5 Foundation course
• would like to understand how the new ITIL integrates with AI-driven operations
• work in digital product- and service-oriented environments
• would like to strategically connect IT with business value creation

• The evolution of IT service management
• What has changed in the digital world since ITIL 4
• The role of ITIL in modern technology environments
• The structure of ITIL 5

• The role of the four dimensions in product and service management
• Organizations and People – organization and people
• Value Streams and Processes – value streams and processes
• Information and Technology – information and technology
• Partners and Suppliers – partners and suppliers

• How value creation has evolved
• Digital products and platforms
• Service relationships
• Value co-creation

Introduction to the new ITIL v5 model:

• Discover – identifying needs and opportunities
• Design – designing the service or product
• Acquire – acquiring resources and technology
• Build – developing the product or service
• Transition – moving into live operation
• Operate – day-to-day operations (BAU)
• Deliver – service delivery
• Support – service support

• Guiding Principles – the guiding principles of ITIL
• Governance – direction and accountability structures
• ITIL Value Chain – how value is created through activities
• Practices – ITIL management practices
• Continual Improvement – ongoing improvement

• What is a value stream?
• Value streams in digital organizations
• Value Stream Mapping
• Value Stream Management
• Managing and optimizing value streams

• Organizational development
• Applying ITIL in practice
• Professional development
• ITIL career paths
• AI and automation
• Modern operating models

To participate in the ITIL Foundation Bridge (Version 5) course, participants must hold one of the following certifications:

• ITIL® 4 Foundation certification
• Any higher-level ITIL® 4 certification

The following certifications are not considered sufficient prerequisites:

• ITIL 4 Cloud
• ITIL 4 Sustainability

The ITIL Foundation Bridge (Version 5) course builds on existing ITIL 4 knowledge and focuses exclusively on the new, updated, or extended concepts introduced in the ITIL (Version 5) framework. Elements of the ITIL 4 Foundation syllabus that remain unchanged are not covered during the course.

Additionally, the following experience is beneficial:

• Knowledge of IT service management
• Experience in IT operations, project management, or digital product development
• Basic English language skills (the exam is currently available only in English)

The course is delivered in Hungarian, while participants receive English-language course materials and a glossary of terms.