New ITIL® (Version 5) Foundation Bridge course + exam

The ITIL 5 Bridge training is designed for those who already hold the ITIL 4 Foundation certification and want to quickly transition their knowledge to the ITIL 5 environment.

The ITIL® Foundation Bridge (Version 5) course introduces participants to the key concepts of digital product and service management that were not included in the ITIL 4 Foundation curriculum, establishing a shared professional language for effective collaboration within organizations.

It provides an overview of the ITIL (Version 5) framework, including updates and extensions to the core models, as well as the most important foundational concepts. It also demonstrates how these elements can be used to create, deliver, and continuously improve products and services.

The ITIL Foundation Bridge (Version 5) enables participants to build on the knowledge they gained in ITIL 4 and understand how to create shared value through effective management of products and services.

The training also shows how the ITIL framework has evolved to support modern technologies, data‑driven decision‑making, automation, artificial intelligence, and contemporary ways of working — while remaining flexible enough to adapt to different organizational environments and maturity levels.

Participants receive an ITIL 4 overview material as a complimentary addition to the ITIL 5 Bridge training!

• For IT leaders and middle managers
• For CIOs, IT directors, and leaders responsible for digital transformation
• For ITSM, Service Management, and Product Management professionals
• For Project managers and program managers
• For professionals working in DevOps, Agile, or Lean environments
• For employees of service provider and managed IT operations organizations
• For digital product owners (Product Owner, Product Manager)
• For those working in governance, compliance, and risk management
• For consultants and organizational development professionals

As well as for anyone who:

• does not wish to attend the full 2‑day ITIL v5 Foundation training
• wants to understand how the new ITIL integrates into AI‑driven operations
• is thinking in terms of digital product‑ and service‑based operating models
• wants to connect IT and business value creation at a strategic level

• The evolution of IT service management
• What has changed in the digital world since ITIL 4
• The role of ITIL in modern technology environments
• The structure of ITIL 5

• The role of the four dimensions in product and service management
• Organizations and People – organization and people
• Value Streams and Processes – value streams and processes
• Information and Technology – information and technology
• Partners and Suppliers – partners and suppliers

• How value creation has evolved
• Digital products and platforms
• Service relationships
• Value co-creation

Introduction to the new ITIL v5 model:

• Discover – identifying needs and opportunities
• Design – designing the service or product
• Acquire – acquiring resources and technology
• Build – developing the product or service
• Transition – moving into live operation
• Operate – day-to-day operations (BAU)
• Deliver – service delivery
• Support – service support

• Guiding Principles – the guiding principles of ITIL
• Governance – direction and accountability structures
• ITIL Value Chain – how value is created through activities
• Practices – ITIL management practices
• Continual Improvement – ongoing improvement

• What is a value stream?
• Value streams in digital organizations
• Value Stream Mapping
• Value Stream Management
• Managing and optimizing value streams

• Organizational development
• Applying ITIL in practice
• Professional development
• ITIL career paths
• AI and automation
• Modern operating models

To participate in the ITIL Foundation Bridge (Version 5) course, participants must hold one of the following certifications:

• ITIL® 4 Foundation certification
• Any higher-level ITIL® 4 certification

The following certifications are not considered sufficient prerequisites:

• ITIL 4 Cloud
• ITIL 4 Sustainability

The ITIL Foundation Bridge (Version 5) course builds on existing ITIL 4 knowledge and focuses exclusively on the new, updated, or extended concepts introduced in the ITIL (Version 5) framework. Elements of the ITIL 4 Foundation syllabus that remain unchanged are not covered during the course.

Additionally, the following experience is beneficial:

• Knowledge of IT service management
• Experience in IT operations, project management, or digital product development
• Basic English language skills (the exam is currently available only in English)

The course is delivered in Hungarian, while participants receive English-language course materials and a glossary of terms.