New ITIL Transformation (Version 5) Training + Exam

The ITIL® Transformation (Version 5) course provides comprehensive, practical guidance for organizations and professionals seeking to implement significant, organization-wide transformation in digital product and service management. The course does not focus on smaller, continual improvements, but rather on changes that go beyond incremental development in terms of scale, impact, and complexity, affecting the organization’s entire value-creation system.

The course explains how transformations of this scale can be planned and implemented in a structured way, taking organizational, technological, and operational considerations into account. Particular emphasis is placed on the ITIL Transformation Model, which brings together the different layers, stages, guiding patterns, and supporting tools of transformation and provides guidance on their practical application. The course also positions transformation within the broader ITIL framework and explains its relationship with the Continual Improvement Model, clearly distinguishing between the roles of large-scale transformation and continual improvement.

The course aims to enable participants to consciously manage organizational change, whether they are transformation initiators, implementation professionals, or other stakeholders involved in the process. The knowledge gained supports organizations in creating, delivering, and managing digital products and services more effectively while ensuring the business value and sustainability of transformation initiatives.

• Leaders and sponsors who manage organizational or digital transformation initiatives and are responsible for their successful implementation.
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• Professionals who are actively involved in implementing transformation initiatives and want a structured understanding of the required steps, methods, and activities.
• Stakeholders affected by organizational change who want to understand what kind of support, collaboration, and involvement they can expect throughout the transformation.
• Consultants who support organizations in transformation initiatives and are looking for a practical, ITIL-based approach to managing change.
• Professionals responsible for developing organizational operations, governance, and capabilities who want to ensure that these are aligned with the desired operating model.
• Leaders and professionals seeking to implement significant, system-wide changes in the organization’s value-creation system rather than focusing solely on smaller improvements.
• Organizations operating in complex, uncertain, and rapidly changing environments that require a flexible yet structured approach to transformation.
• Professionals aiming to achieve the ITIL v5 intermediate-level designations (ITIL Practice Manager, ITIL Managing Professional, ITIL Strategic Leader), as the ITIL Transformation module is a mandatory component of each and plays a key role in progressing toward the full ITIL Master designation.
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The course provides a comprehensive overview of the ITIL-based approach to organizational and digital transformation and covers the following key topics:

• An overview of the evolution of ITIL, the positioning, benefits, and key concepts of ITIL v5, and the role of transformation in modern organizations
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• Understanding the key concepts and principles that form the foundation of the transformation approach and support organizational change
• A detailed overview of the transformation approach, including its main stages, steps, and activities
• Understanding the operating patterns that guide transformation, with particular emphasis on initiation, governance, and execution
• Exploring and applying the tools, methods, and techniques used in transformation initiatives
• Exploring opportunities for organizational development and further progression within the ITIL framework
• A comprehensive understanding of the key ITIL Transformation models and their role in achieving strategic and operational objectives
• Understanding the “big picture” of transformation and applying it in real-world organizational environments
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The ITIL® Transformation course is one of the advanced modules within the ITIL v5 certification scheme. Therefore, participation in the course and taking the exam require an ITIL® Foundation-level certification (ITIL® 4 or ITIL® 5).

The course builds on the fundamental concepts and principles of ITIL, so participants are expected to have a basic understanding of value creation, service management, and organizational operations. Building on these foundations, ITIL Transformation introduces a structured, ITIL-based approach to organizational and digital transformation.

The ITIL Transformation module plays a key role within the ITIL certification scheme, as it is a mandatory component of several certification pathways. It is required for the ITIL Managing Professional, ITIL Strategic Leader, and ITIL Practice Manager designations, making it particularly relevant for professionals seeking to develop in complex leadership or transformation roles.

The course can also be completed as a standalone module; however, it provides particularly significant value when taken as part of the complete ITIL certification pathway.

From a practical perspective, participants are recommended to have experience in IT, service management, organizational development, or digital transformation, as the course specifically focuses on aligning these areas and implementing transformation in a structured way.