New ITIL Transformation (Version 5) eLearning Package with Exam

The ITIL® Transformation (Version 5) course provides comprehensive, practical guidance for organizations and professionals seeking to carry out significant organization-wide transformation in digital product and service management. The course does not focus on smaller, continual improvements, but rather on changes that go beyond incremental improvements in terms of scale, impact, and complexity and affect the organization’s entire value-creating operation.

The course explains how transformations of this scale can be planned and implemented in a structured way, taking organizational, technological, and operational considerations into account. Particular emphasis is placed on the ITIL Transformation Model, which brings together the different layers, stages, guiding patterns, and supporting tools of transformation and supports their practical application. The course also places transformation within the broader ITIL framework and explains its relationship with the Continual Improvement Model, clearly distinguishing the role of large-scale transformation from that of continual improvement.

The course aims to enable participants to consciously manage organizational change, whether they are transformation initiators, implementation professionals, or other stakeholders. The knowledge gained supports organizations in creating, delivering, and managing digital products and services more effectively while ensuring the business value and sustainability of the transformation.

• For leaders and sponsors who manage organizational or digital transformation initiatives and are responsible for their successful implementation.
• For professionals who are actively involved in implementing transformation and want to gain a structured understanding of the required steps, methods, and activities.
• For stakeholders affected by organizational change who want to understand what kind of support, collaboration, and involvement they can expect.
• For consultants who support organizations in transformation initiatives and are looking for a practical, ITIL-based approach to managing change.
• For professionals responsible for developing organizational operations, governance, and capabilities who want to ensure that these are aligned with the desired operating model.
• For leaders and experts who aim to implement significant, systemic changes in the organization’s value-creating operations rather than focusing solely on smaller improvements.
• For organizations operating in complex, uncertain, and rapidly changing environments that are looking for a flexible yet structured approach to transformation.
• For professionals who wish to obtain the ITIL v5 intermediate-level designations (ITIL Practice Manager, ITIL Managing Professional, ITIL Strategic Leader), as the ITIL Transformation module is a mandatory component of each and plays a key role in achieving the full ITIL Master designation.

The course provides a comprehensive overview of the ITIL-based approach to organizational and digital transformation and covers the following key topics:

• An overview of the evolution of ITIL, the positioning, benefits, and key concepts of ITIL v5, and the role of transformation in modern organizations
• Understanding the key concepts and principles that form the foundation of the transformation approach and support organizational change
• A detailed overview of the transformation approach, including its main stages, steps, and activities
• Understanding the operating patterns that guide transformation, with particular focus on initiation, governance, and execution
• Exploring and practically applying the tools, methods, and techniques used in transformation initiatives
• Exploring opportunities for organizational development and further progression within the ITIL framework
• A comprehensive understanding of the key ITIL Transformation models and their role in achieving strategic and operational objectives
• Understanding the “big picture” of transformation and applying it in real-world organizational environments

To complete the e-learning course, participants must hold an ITIL 4 Foundation certification. As the e-learning content, reference materials, and exam are all in English, at least a basic level of professional English reading proficiency is recommended. No other prior qualifications are required for the course. Basic knowledge of agile, lean, and agile IT concepts is an advantage but not a prerequisite.