New ITIL Strategy (Version 5) Training + Exam

The ITIL® Strategy (Version 5) course is designed for leaders and professionals who want to understand how strategic thinking can become a central element in the operation of modern, digitally enabled organizations. The course is based on the principle that without a clear strategy, decisions can easily become fragmented, resources can be dispersed, and organizations may miss opportunities that could create real business value. ITIL Strategy therefore goes beyond planning methods and introduces an approach that connects organizational vision with practical execution, including resource allocation, risk management, and the development of the necessary capabilities.

The course places particular emphasis on navigating the complexity of today’s business environment, where organizations face constantly changing markets, emerging technologies, and growing stakeholder expectations. It explains how strategy supports priority setting, the selection of the right opportunities, and the balance between short-term results and long-term sustainability. The course also emphasizes that strategy is not merely a management document, but a framework for governance and collaboration that supports coordinated operations across different areas of the organization.

ITIL Strategy pays particular attention to value co-creation and to how organizations interact with customers, partners, employees, and other stakeholders within a digital ecosystem. The course explores the capabilities and approaches – such as leadership, communication, innovation, risk management, sustainability, and change management – required for organizations not only to respond to change but also to remain competitive in the long term. Participants receive practical guidance on developing strategy, supporting digital operations, and effectively managing innovation and technological change.

• Senior executives, strategic leaders, and business leaders who want to understand how digital strategy, business value creation, and human-centered operations can be integrated within a modern organization.
• Decision-makers who recognize that technology- or functionality-driven operations alone are no longer sufficient to ensure long-term business success and competitiveness.
• Professionals working in strategy and digital transformation who want to align business objectives with user and customer experience considerations.
• Consultants and senior professionals who support the implementation of digital strategies at an organizational level and want to ensure that experience-centered thinking becomes an integral part of everyday operations.
• Strategic leaders and decision-makers who want customer-centric thinking to become an integral part of organizational strategy, governance, and decision-making rather than a standalone initiative.
• Leaders and professionals who aim to achieve sustainable long-term business results by consciously aligning business objectives, digital strategy, and human-centered operations.

The course provides a comprehensive overview of the ITIL-based approach to strategic thinking and strategy management and covers the following key topics:

• Understanding the evolution of ITIL, the positioning, benefits, and key concepts of ITIL v5, and their relationship with modern digital operations.
• Understanding the fundamental concepts of strategy, how strategy works, and its role within an organization, including the relationship between business models and operating models.
• Understanding the roles and relationships of the ITIL Four Dimensions of Product and Service Management, the ITIL Service Value System, and the ITIL Strategy Management Model.
• Approaches to developing and continually updating strategy through the iterative observe–orient–decide–plan cycle, as well as supporting strategic decision-making processes.
• Understanding the ITIL Strategy Development Lifecycle and its practical application.
• Methods for implementing strategy across the organization, including defining implementation objectives, applying an OKR-based approach, and integrating strategy into day-to-day operations.
• Understanding the ITIL Strategy Implementation Lifecycle, with particular emphasis on capability development, overcoming barriers, change management, and maintaining organizational momentum.
• Ensuring sustainable strategic operations over the long term, including the deliberate management of strategic focus, resources, and organizational energy.
• Exploring the capabilities required to develop and implement strategy, with particular emphasis on leadership, communication, innovation, AI governance, organizational change management, digital ethics, complexity management, portfolio management, risk management, and sustainability.
• Practical guidance on applying strategic thinking and exploring further learning opportunities within the broader ITIL framework.

The ITIL® Strategy course is an advanced module within the ITIL® v5 certification scheme. Therefore, participation in the course and taking the exam require an ITIL® Foundation certification (ITIL® 4 or ITIL® 5).

The course builds on the fundamental concepts of ITIL, so participants are expected to have a basic understanding of service management, value creation, and organizational operations.

ITIL® Strategy is one of the mandatory modules required for the ITIL® Strategic Leader designation, but it can also be completed as a standalone course.

The course is primarily recommended for professionals with experience in IT, service management, organizational management, or digital operations.