New ITIL Strategy (Version 5) eLearning Package with Exam

The ITIL® Strategy (Version 5) course is designed for leaders and professionals who want to understand how strategic thinking can become a central element in the operation of modern, digitally enabled organizations. The course is based on the principle that without strategy, decisions can easily become fragmented, resources can be dispersed, and organizations may miss opportunities that could create real business value. ITIL Strategy therefore goes beyond simply presenting planning methods and introduces an approach that connects organizational vision with practical implementation, including resource allocation, risk management, and the development of the necessary capabilities.

The course focuses particularly on how to navigate the complexity of today’s business environment, where organizations face constantly changing markets, emerging technologies, and increasing stakeholder expectations. It explains how strategy supports the setting of priorities, the selection of the right opportunities, and the achievement of a balance between short-term results and long-term sustainability. The course also emphasizes that strategy is not merely a management document, but a framework for governance and collaboration that supports coordinated operations across different areas of the organization.

ITIL Strategy places particular emphasis on value co-creation and on how organizations connect with their customers, partners, employees, and other stakeholders within a digital ecosystem. The course presents the capabilities and approaches – such as leadership, communication, innovation, risk management, sustainability, and change management – that organizations need not only to respond to change but also to remain competitive over the long term. Participants receive practical guidance on developing strategy, supporting digital operations, and effectively managing innovation and technological change.

• For senior executives, strategic leaders, and business leaders who want to understand how digital strategy, business value creation, and human-centered operations can be integrated within a modern organization.
• For decision-makers who recognize that a purely technological or functional approach is no longer sufficient to ensure long-term business success and competitiveness.
• For professionals working in strategy and digital transformation who want to align business objectives with user and customer experience considerations.
• For consultants and senior experts who support the implementation of digital strategies at an organizational level and want to ensure that an experience-centered approach becomes an integral part of operations.
• For strategic leaders and decision-makers who want customer-centric thinking to become an integral part of organizational strategy, governance, and decision-making rather than a standalone initiative.
• For leaders and professionals who aim to achieve sustainable long-term business results by consciously aligning business objectives, digital strategy, and human-centered operations.

The course provides a comprehensive overview of the ITIL-based approach to strategic thinking and strategy management and covers the following key topics:

• Understanding the evolution of ITIL, the positioning, benefits, and key concepts of ITIL v5, and their relationship to modern digital operations.
• Exploring the fundamental concepts, operation, and organizational role of strategy, including the relationship between business models and operating models.
• Understanding the role and interrelationships of the ITIL Four Dimensions of Product and Service Management, the ITIL Service Value System, and the ITIL Strategy Management Model.
• Approaches to developing and continually updating strategy through the iterative observe–orient–decide–plan cycle, as well as supporting strategic decision-making processes.
• Understanding the operation and practical application of the ITIL Strategy Development Lifecycle.
• Methods for implementing strategy across the organization, including defining implementation objectives, using an OKR-based approach, and integrating strategy into day-to-day operations.
• Understanding the ITIL Strategy Implementation Lifecycle, with particular focus on capability development, managing obstacles, change management, and maintaining organizational momentum.
• Ensuring sustainable strategic operations over the long term, including the deliberate management of strategic focus, resources, and organizational energy.
• Exploring the capabilities required to develop and implement strategy, with particular focus on leadership, communication, innovation, AI governance, organizational change management, digital ethics, complexity management, portfolio management, risk management, and sustainability.
• Practical guidance on applying strategic thinking, as well as opportunities for further learning across the broader ITIL body of knowledge.

To complete the e-learning course, participants must hold an ITIL 4 Foundation certification. As the e-learning content, reference materials, and exam are all in English, at least a basic level of professional English reading proficiency is recommended. No other prior qualifications are required for the course. Basic knowledge of agile, lean, and agile IT concepts is an advantage but not a prerequisite.