ITIL Foundation and migration to ITIL (Version 5)

ITIL (Version 5) is here!

Previous versions of ITIL supported the design and improvement of IT service management operations for many years. Recently, however, the digital environment has changed fundamentally.

Today, we no longer talk only about standalone IT services, but about digital products, platforms, and customer experience, where IT, the business, and artificial intelligence work together.

ITIL (Version 5) responds to this change. It is not a restart, but a deliberate evolution that builds on existing foundations and adapts them to today''s operational reality.

The focus is on value creation, end-to-end operations, and integrated thinking: how strategy, development, operations, and customer experience connect into one unified way of working.

What does this mean for previous ITIL® 4 knowledge?

Knowledge gained in ITIL® 4 does not lose its value.

The foundations introduced by ITIL® 4, such as the Service Value System, practices, and collaboration with the business, form the basis of ITIL (Version 5).

Migration does not mean relearning everything. It means further developing existing knowledge and placing it into the right modern context.

ITIL Foundation course

ITIL (Version 5) Foundation is the entry point into the new system.

It is recommended for those who:

• are just getting started with ITIL
• want a unified, modern perspective on digital operations
• are looking for knowledge aligned with current market expectations

During the course, participants understand:

• how value is created through digital products and services
• how IT and the business are connected
• how a unified, end-to-end operating model works

Migration to ITIL (Version 5)

The introduction of ITIL (Version 5) is structured and carefully planned. The migration paths are designed to:

• preserve the value of existing certifications
• avoid the need for a complete restart
• help professionals update their knowledge in a targeted and efficient way

The migration focuses on:

• digital product and service management
• value-driven operations
• end-to-end thinking
• the role of artificial intelligence and automation

Why focus on ITIL (Version 5) now?

ITIL (Version 5) is the newest framework and the one best aligned with today''s operational reality.

• It builds on the new foundations of digital operations
• It places value creation at the center
• It integrates the role of AI and automation
• It provides unified thinking for the entire operating model

For those who already have ITIL® 4 knowledge:

• existing knowledge remains relevant
• migration is faster and more logical
• the new approach is easier to interpret

Summary

ITIL (Version 5) is not an alternative, but the next step.

The emphasis is on value creation, integrated operations, and adapting to the modern technology environment.

Those entering now gain knowledge aligned with current ways of working. Those who previously gained experience with ITIL® 4 can move forward from a stable foundation.