ITIL® 4 Strategist: Direct Plan & Improve course + exam

The ITIL®4 Strategist: Direct Plan & Improve (DPI) Intermediate module will provide participants with the essential practical knowledge and skills to support an organisation to become a learning and development organisation, while also providing strong and effective strategic leadership. Both the knowledge and the associated exam can be used to complete the ITIL4 Managing Professional or ITIL4 Strategic Leader qualification.

The formal, accredited ITIL®4 DPI course details the influence and impact of Agile and Lean working practices on organisations, which companies can use to their advantage. Participants will also learn strategic and practical methods to facilitate continuous improvement, design and implementation processes with the necessary agility.

The training, together with the completion of further intermediate courses (ITIL4-CDS, ITIL4-DSV, ITIL4-HVIT), will provide a complete picture and, together with the related successful exams, will enable the achievement of the ITIL4 Managing Professional qualification or, together with the ITIL4-DITS training and exam, the ITIL4 Strategic Leader qualification.

The knowledge gained on the course will help organisations to: improve performance and operational efficiency, develop employee competencies in the area of digital service management.

The course fee includes the official ITIL4 DPI exam, which can be taken online through PeopleCert. More detailed information about the exam can be found on the AXELOS® website.

• For experts who wish to understand the importance, role, principles and methods of governance, risk management and compliance at an organisational level.
• For experts who wish to understand the general guidelines and methods of continuous improvement.
• For experts who wish to apply the key principles and methods of communication and organisational change management to the management, planning and development objectives of their organisation.
• For managers (at any level of the organisation) who are meaningfully involved in the development of the company's governance and strategy.
• For managers who want to understand the key principles and methods of planning and management.
• For those who wish to take a formal examination following the training and subsequently obtain the ITIL4 Managing Professional or ITIL4 Strategic Leader qualification.

The training covers and details 7 major topics:

• Basic concepts of management, planning and development
• The purpose and scope of management and planning, the main related management and planning principles and procedures
• Understanding the role of Governance, Risk and Compliance (GRC) and how to integrate these principles and procedures into service value creation
• Application of key principles and procedures for systematic service improvement (CSI) to different types of improvements.
• Apply organisational change management and communication principles and procedures to management, planning and development.
• Apply measurement and reporting principles and procedures to management, planning and development.
• How to manage, plan and develop the value stream and capability?

More detailed information on the training material can be found on the AXELOS® company website.

To complete the training you must have a prior ITIL4 Foundation qualification. No other qualifications are required for the course. Basic knowledge of previous agile, lean or agile IT concepts is an advantage but not a prerequisite.