ITIL® 4 Specialist: Create, Deliver and Support + exam

In the ITIL®4 Specialist: Create, Deliver and Support (CDS) Intermediate module, you will learn about core service management activities and service creation in relation to the ITIL4 Managing Professional specialisation. The module will focus on the integration of different value streams and activities to create, deliver and support IT-based products and services, and will also cover the practical skills, methods and tools to support them. The training also addresses service performance and provides practitioners with a better understanding of service quality and service development methods.

The training, together with the completion of additional intermediate courses (ITIL4-HVIT, ITIL4-DSV, ITIL4-DPI), provides a complete picture and, together with the associated successful exams, enables the achievement of the ITIL4 Managing Professional qualification.

The knowledge gained from the course will help organisations to: improve performance and operational efficiency, develop employee competencies, and increase customer retention.

The course fee includes the official ITIL4 CDS exam, which can be taken online through PeopleCert. More detailed information on the exam can be found on the AXELOS® website.

• It is primarily aimed at IT service management professionals (e.g. current IT managers, ITSM managers, project managers) who develop, operate and/or support IT-based and digital products and services, or who will be responsible for the delivery and support of the overall service.
• For those who also wish to take a formal examination following the training and subsequently obtain the ITIL4 Managing Professional qualification.

The training covers 3 major topics in detail:

• Understanding how to design and develop the service value stream for creating, implementing, operating and supporting services
• How ITIL practices can be used to create, operate and support services through the value stream and the service value system.
• How the above can be used to create, operate and support services.

More detailed information on the training material can be found on the AXELOS® company website.

To complete the training you must have a prior ITIL4 Foundation qualification. No other qualifications are required for the course.