New ITIL® 4 Specialist: Create, Deliver E-learning package with exam

The ITIL®4 Specialist: Create, Deliver, and Support (CDS) intermediate-level module, part of the ITIL4 Managing Professional track, introduces the fundamental core service management activities and service creation processes. This module focuses on integrating various value streams and activities for the creation, delivery, and support of IT-based products and services. It also emphasizes practical skills, methods, and tools necessary for these processes. The training covers service performance and provides professionals with a deeper understanding of service quality and service development methodologies.

The e-learning course, when combined with additional intermediate-level courses and/or e-learning modules (ITIL4-HVIT, ITIL4-DSV, ITIL4-DPI), provides a comprehensive overview and, along with the related successful exams, enables the acquisition of the ITIL4 Managing Professional certification.

By completing this e-learning, participants gain knowledge that helps organizations improve performance and operational efficiency, develop employee competencies, and enhance customer retention.

The e-learning fee includes the official ITIL4 CDS exam, which can be taken online via the PeopleCert system. For further detailed information about the exam, visit the official AXELOS® website here.

• Primarily for professionals experienced in IT service management (e.g., current IT leaders, ITSM managers, project managers) who are involved in the development, operation, and/or support of IT-based and digital products and services, and are responsible for delivering and supporting end-to-end services.
• For those who wish to take the official exam after completing the training and later obtain the ITIL4 Managing Professional certification.

The e-learning course covers and details 3 main topics:

• Understanding how to design and develop the service value stream for creating, introducing, operating, and supporting services.
• How ITIL practices can be applied through the value stream and service value system to create, operate, and support services.
• How to implement the creation, operation, and support of services based on the above principles.

For further detailed information about the e-learning content, please visit the official AXELOS® website here.

To complete the e-learning, a prior ITIL4 Foundation certification is required. Since the e-learning materials, resources, and the exam are all in English, at least basic reading-level professional English knowledge is recommended. No other prior qualifications are required for the course.