New ITIL® 4 Foundation E-learning package with exam

ITIL version 3 has supported the design, management and improvement of IT service management processes for nearly a decade. To keep pace with the constant and rapid changes in the business and IT world, the new ITIL 4 edition was released in February 2019, extending the capabilities of previous versions and providing a practical and flexible foundation for organisations to support digital transformation. The agile approach, already familiar and successful in other areas, and the DevOps principles that support the linking of operations-development-business have been integrated organically into the new ITIL 4 framework.

The goal of the official, accredited e-learning course is to familiarise participants with the concept, building blocks and operation of IT service management, the recommendations and solutions provided by ITIL® 4, and to enable them to interpret and support IT service management solutions at a basic level and to speak the same language both within the organisation and with suppliers.

The e-learning provides the prerequisite knowledge for higher-level specialized training programs (Managing Professional, Strategic Leader, Practice Manager) while also helping you prepare for the ITIL® 4 Foundation exam.

What does the e-learning package include?

• 9 hours of accredited, interactive English-language course material, optimized for mobile devices
• Case studies and practice exam questions
• Official ITIL® 4 Foundation electronic course material and Learner Kit
• ITIL® 4 Core Guidance publication
• Exam voucher, valid for 12 months for the PeopleCert online exam
• Exclusive: Hungarian-language ITIL® 4 Foundation exam preparation video content with 3-month access

View the e-learning Demo!

We primarily recommend the e-learning for managers, IT leaders, IT team members, project managers, customer service representatives, and business analysts who do not have prior IT service management (ITIL) knowledge and would like to learn the basics and prepare for the official exam. The knowledge can also be useful for professionals in quality management, finance, and HR to gain insight into how IT and business collaborate.

• The novelties of ITIL®4, main areas of change, and new features (what has changed compared to ITILv3).
• Integration of Agile, DevOps, and Lean into the ITIL®4 framework.
• The 4th industrial revolution in relation to ITIL®4 and its impact on the entire service.
• Introduction of service management definitions: service management, value, people and organization, services and products, service offerings, service relationship management, outcomes, costs, risks, utility, and warranty.
• The 4 dimensions of service management: organizations and people, information and technology, partners and suppliers, value streams and processes, PESTLE analysis, and applying the 4 dimensions. The Service Value System (SVS): service value system, opportunity, demand, and value, accountable governance.
• The 7 ITIL® guiding principles: focusing on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; optimize and automate.
• The service value chain: inputs, outputs, and their role in supporting the value stream, the elements of the service value chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support, value streams.
• Continuous improvement and its model: what is our vision? Where are we now? Where do we want to go? What should we do to get there? Act! Have we achieved what we wanted? How do we maintain momentum?
• General (business) management practices: the 14 general management practices focusing on the capabilities of value chains.
• Service management practices: the 17 service management practices – common goals, value chains in other approaches.
• Technical management practices: the 3 technical management practices – using technology and technology as a service component.
• Practical implementation opportunities for ITIL®4 (where, how, and when it is advisable to use).
• Structure of the ITIL®4 certification system, exam information, and exam preparation.

Exam Information

The e-learning material also helps in preparing for the ITIL®4 Foundation exam. The exam consists of a 40-question test, and a 65% pass rate is required. Upon successful completion, the AXELOS ITIL®4 Foundation certification is awarded. The cost of the training includes the exam. For more information, visit the Exams section of our website. The ITIL®4 Foundation exam needs to be renewed every 3 years.

From a professional standpoint, no prior qualifications are required. The e-learning material is in English, so knowledge of professional English is necessary. Previous experience in IT leadership, project management, or operations is recommended.