Management of IT suppliers, management of system implementation projects

The aim of the training is to train professionals who can handle the tasks related to IT procurement and subcontractor management, from the formulation of IT needs in the company, to the definition of supplier selection and evaluation criteria, to their auditing and evaluation. In this context, the course also provides knowledge on how to successfully perform tasks related to quality assurance and project management of system or software development projects.

The methods learned during the training can be successfully applied not only in the case of external relations, procurement and development, but also in the case of internal development. In this case, the customer is the department concerned, while the supplier may be the IT development team.

The training is open to all participants who are either on one side (customer) or the other (supplier) side of the IT procurement process and would like to learn how to work together more effectively.

What benefits can this training offer to our students?

• They will learn about the supplier management strategies of leading companies, so that they can tailor them to their own company;
• They will learn about supplier management techniques that are best practices in other industries; they will be able to make more accurate economic and return on investment calculations;
• They can negotiate better supplier contracts that best serve the interests of both parties;
• They can apply proven systems development methodologies, even as project managers;
• They can position the role of suppliers in the system development process;
• They can perform supplier performance evaluation tasks against precise requirements;
• Be familiar with the specific specialities unique to supplier audits;
• And finally, they will also learn to see the world through a bit of a supplier's lens / learn to see the world through a bit of a customer's lens - depending on which side they are on.

• Principles and objectives of auditing; types of audits: certification audits, supplier audits; auditing on ISO basis, based on own assessment criteria, definition of audit criteria; collection of audit evidence; methodology and conduct of audits
• Structure and life cycle of IT projects
• Basic financial concepts (TCO, return on investment, etc.)
• IT project management, project risk identification, project risk analysis
• Assessing IT needs within the company and at the client's premises
• Drafting a call for tenders, specifying requirements with a foray into public procurement
• Managing potential suppliers during the bidding period
• Selection of suppliers, if necessary mapping the risks of their application
• Contracting (SLA, service contracts)
• Development of an evaluation criteria system, continuous monitoring of the supplier
• Conducting supplier audits, specialities, communication
• Quality assurance methods for product/service introduction
• Product, service acceptance, testing
• Support
• Supplier management after project completion
• Homework

Previous management, project management experience and experience and knowledge of quality management would be an advantage. Some source material may be in English, so a basic level of English at document reading level is recommended but not required.