New Customer satisfaction - effective negotiation techniques inside and outside the company

"I have a kite and I'm not afraid to use it". But what does one without a kite do, what does one use in a situation where you have to push each other and convince the other party of something, or turn the conversation so that I prevail, I have the upper hand, my intentions are my own? There are countless methodologies for this, but what we advocate is that the negotiator should be able to recognise his or her own goals and means, rather than trying to walk over the other person. Nowadays, negotiation can be part of our everyday life in communicating with our children, a boss, a client or even a joint representative. We offer a methodology that can provide support in almost any situation, in a way that can be adapted to each person's own habitus and attitude.

Within the training, you will learn to define your individual goals for the negotiation, in order to be able to access your best resources to achieve them. They will be able to routinely enter a negotiation situation by learning to frame the meeting. They will be given appropriate ways to express their own expectations, but also insights into which cards not to play and when to play them. The maximum number of participants is 8!

Who we recommend: for anyone who is either a seasoned negotiator but wants to try new tools or raise awareness of their own, or for those who are less experienced and want to try their wings in a protected setting. It may also be useful for those who are just moving into a job where negotiation techniques have added value to their work.

After the training, participants will be aware of their own negotiation tools, strengths and areas for improvement. They will be helped to try their skills in at least 2 (depending on the number of participants and the time available, up to 4-5) negotiations. They will be able to open a negotiation, close it, make an offer, counter-offer, define the purpose of the negotiation, allocate negotiating roles (in case of multiple negotiators/mission).

• The importance of preparation
• How to prepare and from what?
• What is a trial and what is not?
• Structure of an effective negotiation
• Mandatory elements of a negotiation
• The most useful elements of a negotiation
• The deal
• The tools of the bargain
• When are arguments good and when are they not effective?
• What should I do with an experienced negotiator?
• What should I do if positions freeze, if a negotiation stalls?
• Tools of the negotiation
• The importance and use of information

After the training days, we recommend either individual coaching sessions to further deepen the experience or team coaching sessions to share the experience, even online.