New EQ / IQ

Our fast-changing VUCA world, unpredictable, complex and uncertain, is stressful for many of its people. This frustration can lead to frequent conflict with others. And conflict is a hotbed of emotional turbulence. Therefore, it is essential to manage our emotions mindfully, as this is one of the most important skills to be successful and productive in this world. Emotional intelligence has an important role to play in all aspects of life. A high EQ means that one is able to interpret and judge one's own and others' emotions well, to translate these experiences into thoughts and actions, and to provide a sense of psychological security for oneself and those around one.

In this 2-day training with a strong self-awareness focus, we can learn how to stay open and curious and how to learn new things quickly. Through individual and group exercises, as well as personal experiences and situations, we will look for solutions to problematic or difficult situations that can be immediately applied and applied.

It is recommended for all those who want to connect with others in a more stable, conscious and value-creating way in this VUCA world, who want to develop balance and good cooperation with their colleagues and subordinates, and who want to experience an inner and outer psychological security.

It is highly recommended for all managers whose colleagues work in a telecommuting/hybrid environment to be able to maintain motivation, enhance engagement and develop teamwork.

However, it is also recommended for anyone who works with people and wants to understand the reactions of others. As well as for people in any job who value working with others, whether it be in partnership management, leadership, sales.

And also for those who are interested in the particularities of human functioning, who are open to looking at others and themselves, and thus to working in a more conscious way.

• Our relationships determine our quality of life. And relationships are based on emotions. Emotional intelligence (EQ) is essential to keep our human relationships on a firm footing, and through them our life, our work-life or manager-employee relationship systems.
• High emotional intelligence is a competitive advantage! Not only professional, but charismatic presentations, effective negotiations, a well-developed meeting culture, motivating appraisal conversations, an inspiring debate culture, a healthy organisation of healthy individuals, able to turn times of difficulty into a source of growth. All of this is accompanied by the acquisition of solid emotional control.
• They will be able to perceive objectively and thus to deal with problems more effectively.
• A person who uses his/her emotional intelligence develops conscious interpersonal relationships, thus improving cooperation with others.
• They become able to hear the other person's arguments and needs and to formulate their own expectations more accurately.
• Logical decision making takes precedence over emotional decision making.
• Their knowledge of themselves and of people is enriched.
• As a leader, you become able to inspire and consciously lead individuals and groups.

Intelligence and emotions

• Types of intelligence
• EQ vs IQ - Why is emotional intelligence important?
• Traditional and modern understandings of emotions
• Emotions at work
• Emotion as information
• The concept of emotional intelligence
• 7 signs that indicate a lack of emotional intelligence
• Defining your own behavioural and emotional intelligence profile

Detecting, understanding and accepting your own emotional states

• Self-observation techniques and practices
• Behavioural mechanisms as reflected by others
• Paying attention to internal states and feelings
• Self-acceptance, turning empathy towards oneself

Recognising, understanding and accepting the emotions of others

• The role of non-verbal communication
• Messages of body language and facial expressions
• Spatial control
• Recognising the needs behind emotions

Typical thought and emotional patterns

• Self-management in simple and problematic situations
• Own thoughts as drivers of emotions
• Triggers
• Mechanisms of distractions
• Techniques of feedback and reframing

Constructive display of own emotions, self-messages

• Expressing emotions through verbal means
• The trap of you-messages
• The relationship between self-messaging and mutual understanding
• The I-message as a message of responsibility
• Components of self-messages
• Formulating negative messages
• Criteria for inspirational and authentic presentations

Listening to others: the basics of listening with understanding

• Ineffective attention, barriers to listening
• Basic conditions for ensuring attention
• Listening with understanding
• Establishing and feeding back attention
• Accurate decoding of verbal and non-verbal messages
• Ensuring understanding, clarifying questions
• Reflecting emotions and thoughts
• Empathy or sympathy?
• Constructive debate techniques

After the training, there will be an opportunity for individual coaching on emotional intelligence, mindfulness and assertiveness to further process, adapt and deepen the learning from the training.