New Empathy and sympathy

Empathy, sympathy, are often used terms whose meanings are often confused. The line seems thin indeed, but it is as sharp as a razor blade. Both words mean "compassion", but what is the difference, where is the dividing line and how does it affect our relationships with our colleagues and subordinates?

Man is a social being. In our fast-paced, almost unpredictable world of information overload, our interactions and daily work involve constant contact, negotiation and problem-solving. But how we do this in our complex, complicated world is not always the same. It is important, therefore, to be aware of how people work, what are the characteristics of human functioning and what factors influence problem solving, negotiation and information reception.

All this basic psychological knowledge, which sheds light on the specificities of human functioning, helps us to work more efficiently and effectively and to have a more balanced psychological existence.

Through a deeper understanding of the functioning of oneself and others, tolerance and acceptance of others and their opinions, mistakes and solutions increases, thus strengthening cooperation, increasing commitment and providing a sense of psychological security for the individual and the group.

The training will help people to become aware of their internal functioning mechanisms and to recognise emotional and thought reactions in themselves and in others.

It is recommended for all those who want to connect with others in a more stable, conscious and value-creating way in this VUCA world, who want to develop balance and good cooperation with their colleagues and subordinates, and who want to experience an inner and outer psychological security.

It is highly recommended for all managers whose colleagues work in a telecommuting/hybrid environment to be able to maintain motivation, enhance engagement and develop teamwork.

However, it is also recommended for anyone who works with people and wants to understand the reactions of others. As well as for people in any job who value working with others, whether it be in partnership management, leadership, sales.

And also for those who are interested in the particularities of human functioning, who are open to looking at others and themselves, and thus to working in a more conscious way.

• As a result of the training, participants will understand the characteristics of human behaviour and functioning, which will lead to more effective problem and customer management.
• They will gain an overview of the cognitive processes that can influence a person's decisions.
• They will gain insight into the mechanisms of sympathy and thus be able to consciously manage their own and others' emotional impulses.
• They become able to perceive objectively, and thus to deal with problems more effectively.
• They are able to listen to the arguments and needs of the other party and to formulate their own expectations more precisely.
• Their knowledge of themselves and of people is enriched.
• By understanding the specificities of human functioning, they will be able to detect and interpret the other party's hidden messages, thus effectively adapting their own communication strategies to achieve results (be it problem solving, customer management, sales, leadership...).

Psychological principles

• Basic psychological principles - understanding the specificities of human functioning.
• Characteristics of human functioning
• Structure and dynamics of our personality
• Understanding the changing roles of our changing world

Sympathy

• Defining sympathy
• Awareness of the mechanisms of sympathy, antipathy - as a factor influencing decisions in everyday work situations
• Unconscious mechanisms in sympathy
• How to gain sympathy for effective problem solving.
• Tools for generating sympathy in everyday life

Perception distorting factors

• Person perception
• Personal bias factors on the basis of which we judge
• Understanding the factors that influence human perception and determine the course of either a negotiation or a problem-solving process.
• Stereotyping, prejudice and what lies behind it
• Principles for eliminating filtering mechanisms

Empathy

• The role of empathy in the work environment.
• Mastering factors and techniques that facilitate empathy.
• Empathic, partner communication.
• Understanding and observing non-verbal signs.
• Techniques for paying attention
• Theory and practice of assertive (partner) communication.
• Mastering assertive communication techniques.
• Non-judgemental attitude
• Techniques for understanding the feelings of others
• Methods to develop empathy

In principle, there are no conditions for participation in the training.

After the training, there will be an opportunity for individual coaching on empathy, listening and assertiveness to further process, adapt and deepen what has been learned during the training.