Assertiveness in practice

If you want assertiveness to become not "just" a communication tool in your repertoire, but a basic attitude, a way of looking at the world, this is the training for you.

In the methodology of assertiveness training, in addition to interactive skill development, there is a strong emphasis on what is known as sensitisation. The basis for harmonious relations between partners, colleagues, managers and subordinates is a sound self-awareness, understanding of others, understanding of the motivations behind actions, respect and tolerance of each other, and the ability to give objective feedback.

Self-esteem behaviour is of paramount importance for the successful outcome of various interaction situations. Assertiveness is a learnable method of communication that helps to assert one's own interests, while taking into account the interacting partner, gaining sympathy, establishing rapport and obtaining information. The main objective of the training is to raise awareness of these communication characteristics. To identify the factors that hinder and facilitate effective communication and to practice effective communication techniques through real-life examples.

In business, in our everyday lives, we come into contact with different people. We talk, initiate, listen, argue, decide. We seek solutions. Together. The main objective of our training is to explore different types of behaviour and to show, through a series of creative practical examples, the benefits of assertive attitudes and communication, and the different techniques to practice them.

The course is recommended for all those, regardless of their position, who want to assert their interests in the workplace through non-violent communication, create a good working atmosphere, make assertiveness a way of life and increase their sense of psychological security through the self-esteem boosting effect of assertiveness.

As an outcome of the training, participants will use interaction situations more effectively, learning to manage interpersonal situations in a self-empowering way. As a result of the practice-oriented approach of the programme, they will be able to use the experience gained directly in their everyday work, thus becoming more aware in communication situations and able to handle difficult situations (conflict situations) in an assertive way, which will strengthen their self-esteem and self-confidence.

In today's modern corporate culture, it is essential to increase the assertiveness of employees, because assertive behaviour is a behaviour that ensures the building and maintenance of trusting relationships with both corporate partners and internal customers in the long term. It reduces tensions arising from misunderstandings and rivalries and also serves as a source of individual gain in terms of creating a happy workplace and effective work.

Introduction to effective and sustainable cooperation, with a focus on assertiveness

• What makes communication between two or more parties work?
• Factors that hinder effective cooperation and communication
• The concept of assertiveness
• Understanding assertiveness as an approach to life
• The basic functioning mechanism of our personality in relation to assertiveness - non assertiveness
• Identifying areas for personal development

Self-assertive communication

• The basis and characteristics of assertive communication
• Benefits of assertive behaviour
• Place and role of assertive behaviour in the field of cooperation - partnership, self-awareness test

Identifying other behaviours: perceived advantages, inevitable disadvantages with examples

• Aggressive
• Hidden aggressive
• Manipulative
• Self-disclosing

Steps to implement self-assertive behaviour

• Determination of intention, goal
• Open expression of feelings
• Straightforward, clear statements
• Joint formulation of expected results
• Clear articulation of possible positive and, where appropriate, negative outcomes
• Room for manoeuvre and options
• Decision making, taking responsibility
• Feedback, corrective action and related communication

Toolkit for self-advocacy behaviour

• Self message, reasoning
• Listening, active listening
• Constructive feedback
• Assertive rights
• Being able to say no
• Dealing with criticism and disagreement
• Communication barriers
• Managing emotions

Body language considerations

• Confidence in body language
• Calm firm tone of voice
• Eye contact
• The role of empathy in effective problem solving.

• Advanced assertiveness training
• Team coaching